COT: Remote support with smart glasses – location-independent real-time support via AR
Hands-free working, expert knowledge in real time – less downtime, lower travel costs, higher quality.
COT brings remote support to the field: with industrial data glasses, connected experts can see the field of vision of the specialist on site, give step-by-step instructions, and display documents, markings, or checklists directly in the field of vision.
The result: faster decisions, safe processes, and measurably more efficient service and maintenance operations.
The most important advantages
Respond immediately: Expert support without travel – assignments start in minutes.
Reduce costs: Significantly lower travel and downtime costs.
Increase quality: Precise instructions, documented work steps, higher first-time resolution rate.
Hands-free & safe: Voice control, hands free for tools and machines.
Secure knowledge: photos, videos, screenshots, and recordings for training and documentation.
Features at a glance
Live video & two-way audio directly from the field of view
Display of documents, drawings, images, and checklists
Freeze frame & visual markers for precise instructions
Photos/clips & call recording for documentation
Role, rights, and team management for scalable rollouts
Industries & use cases
Trade & construction: Guided troubleshooting, acceptance tests, quality certification
Industry & maintenance: Fault diagnosis, commissioning, audit support
Logistics & retail: Cross-location support, training of new teams
Healthcare & field service: Safe working with expert insight
COT hardware portfolio
RealWear HMT-1Z1 (explosion protection): Intrinsically safe, robust smart glasses for Zone 1/Cl I Div 1 environments. 100% voice-operated, helmet and glasses compatible.
RealWear Navigator 520: Larger HD display, extended eyebox, and hot-swappable battery for full-shift use; optional thermal module, for example.
Practical example: "Remote support with smart glasses on the roof"
A roofing company in the Rhine-Main area faced a typical challenge: multiple construction sites in parallel, recurring queries – and unnecessary trips.
Solution: COT provides a complete solution consisting of RealWear HMT-1 and remote support software. The specialist connects the glasses via the company cell phone hotspot and starts via voice command. The live image goes directly to the boss's tablet; markings and notes appear in the field of view.
First use: After a three-day trial period, incorrectly welded roofing felt is analyzed via video call, and photos/videos document the case for the supplier – without the need to travel.
Added value: Hands-free instead of smartphone in hand, fewer interruptions, faster decisions, and reliable documentation. Experience shows that the basic package, including software, costs €3,000–4,000 and pays for itself through savings on travel and reduced downtime.
Read the article on Think WIoT: Remote support with data glasses on the roof
Introduction with COT
Consulting & selection of suitable data glasses and software
Pilot with clear KPIs (response time, first-time resolution rate, travel expenses)
Rollout and training for teams, administrators, and experts
Operation & support including maintenance, updates, and enhancements
Contact & demo: Would you like to test remote support or pilot it directly? COT accompanies you from the initial use case analysis to operation – get in touch with us.